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National Library Board (NLB) – PAssion Card Collaboration |
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01 |
What is this NLB and PAssion Card tie-up about?
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We are allowing all PA ez-link Card Holders (Singaporeans and PRs only) to be upgraded
to Premium Membership Free of Charge from 1 Aug 2011. The expiry dates of your library
Premium Membership will be aligned with the expiry date of your PAssion ez-link
Card Membership. |
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02 |
Who are the PAssion Card Supplementary
Members? And how can they enjoy NLB Premium Membership?
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Supplementary Membership (where the card is not issued) is only applicable to the
Principal Card Member's children who are below 18 yrs old and they can be registered
with the Principal Card Member at no cost. However, the child will not get his/her
own PAssion ez-link Card but he/she will share the use of the Principal PAssion
ez-link Card which entitles him/her to discounts for courses/activities at CCs/PA
outlets.
If the child wishes to enjoy the NLB Premium Membership, he/she will need to apply
for a PAssion ez-link Card at $10 as the card is needed for borrowing of items from
the library. |
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03 |
What are the benefits of the
NLB Premium Membership?
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NLB Premium Membership entitles PAssion ez-link Card Holders to borrow EIGHT (8)
library items, comprising a maximum of FOUR music scores/audio-visual materials
from the lending section of the libraries.
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04 |
Do I need to pay for the NLB Premium? How do I
sign up for the NLB Premium Membership?
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It is free of charge for all Singaporean/Singapore PR PAssion ez-link Holders.
For PAssion ez-link Card Members who sign up from 1 Aug onwards, you will be automatically
registered as a NLB Premium Members.
For existing
PAssion ez-link Card Holders who signed up before 1 Aug 2011, as long as you have
a PAssion ez-link Card, you will be entitled to a Free upgrade to NLB Premium Membership.
Please proceed to any of the 24 Public Library branches to upgrade your library
membership to NLB Premium Membership. You will need to bring your PAssion ez-link
Card and Photo ID with NRIC (for example: NRIC/Passport/Student ez-link/SAF11B/Driver's
license) to verify your personal details |
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05 |
I am a PR and I am not an NLB member. Do I have
to pay $10.50 to the library first to activate my NLB Membership before I can get
my upgrade to Premium Membership?
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For PRs who are PAssion ez-link Card Holders, there is no need to pay $10.50 to
be a Library member. As long as you have a PAssion ez-link Card, you will be entitled
to a Free upgrade to NLB Premium Membership. Please proceed to any of the 24 Public
Library branches to upgrade your library membership to NLB Premium Membership. You
will need to bring your PAssion ez-link card and photo ID with NRIC for example:
NRIC/Passport/Student ez-link/SAF11B/Driver’s license/NTUC Link to verify your personal
details.
And, for those who sign up from 1 Aug onwards, you will be automatically registered
as an NLB Premium Member.
However, if you wish to borrow books immediately, you may wish to pay the $10.50
NLB fee to activate the basic borrowing privileges (6 items – 4 books + 2 AV items)
as the PAssion ez-link Card will only be mailed to you in about 4 weeks.
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06 |
I am a foreigner with PAssion ez-link Card. Can I enjoy
the NLB Premium Membership for free as well?
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Currently, NLB Premium Membership is applicable for PAssion ez-link Holders who
are Singaporeans and PRs only. For foreign members, you will have to pay the NLB
Premium Membership fees (please visit the
www.pl.sg site for more details).
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07 |
I have a few PAssion ez-link Cards (Black, Silver, Co-brand
cards etc). Am I entitled to NLB Premium Membership per card?
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We only allow 1 NLB Premium Membership per PAssion ez-link Card Holder (regardless
of type e.g. Civil Service College, Grassroots, Basic) based on your NRIC as a unique
ID. So regardless of the number of PAssion ez-link Cards you have, you are entitled
to only 1 NLB Premium Membership.
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08 |
I have the old wavy black PAssion Card? Am I entitled
to this NLB Premium Membership?
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If you are still holding the old PAssion Card, please proceed to any Community Club
to upgrade to the PAssion ez-link Card (membership renewal/upgrading fees applies)
and you will also be able to enjoy the privilege of the NLB Premium Membership.
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09 |
Can I show my PAssion Card receipt as proof in order
to activate the NLB-PA Premium Membership?
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No. You will need to show the actual PAssion Card before we can upgrade the NLB-PA
Premium Membership.
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10 |
Can I email or call to activate my NLB Premium Membership?
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No, you will have to come in person to the library counter for verification
before we can activate the NLB Premium Membership.
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11 |
Can I use the ekiosk or Digital Library account to activate
my membership?
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No, you will have to come in person to the library counter for verification
before we can activate the NLB Premium membership.
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12 |
Why do you need my NRIC? Shouldn't my PAssion ez-link
Card suffice?
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We seek your kind understanding that we have to verify with your library compliant
card (for example: NRIC/Passport/Senior or Student ez-link/SAF11B/Driver’s license/NTUC
Link) as the PAssion ez-link Card does not have your photo on it. We are safeguarding
your interests by doing due diligence to prevent unauthorized use of your PAssion
Card. |
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13 |
Does this PAssion ez-link Privilege extend to the NLB
Digital Library?
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No. It only applies to physical library items located in the library.
For ebooks, you will need to sign up for NLB Digital Library (which is a separate
registration from the physical library sign up). |
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14 |
Can I ask someone else to upgrade my NLB Premium Membership
for me?
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Yes, you can. But you must write a simple authorization letter authorizing your
proxy to activate your PAssion ez-link Card for you. You will need to provide your
PAssion ez-link Card and NRIC/Passport to your proxy for activation.
Staff will verify the proxy’s NRIC against the authorization letter before activating
your PAssion ez-link Card (after checking that the NRIC and PAssion ez-link Card
matches). |
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15 |
My children (who are below 15 years of age) have their
own PAssion ez-link Cards; can they activate the NLB Premium Membership on their
own?
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For children under 15 years of age, who are PAssion ez-link Card Holders, the verification
process is the same as per current NLB policy (for children without NRIC, we will
need parent’s authorization – birth certificate and one of the parents’ NRIC before
we can activate the NLB Premium Membership). |
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16 |
Can I not have the NLB sticker on my card? It looks out
of place.
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NLB is partnering PA on this joint promotion and as a co-partner; we will need to
place the NLB sticker on the PAssion ez-link Card for existing members (as a temporary
measure). All new PAssion ez-link Cards will have the NLB logo printed. We seek
your kind understanding in this matter.
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17 |
I lost my PAssion ez-link Card. Can I report the loss at libraries?
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You will need to report the loss of the PAssion Card at both
the library and PA. You can call the PAssion Card Hotline at 6225 5322 or email
passioncardCS@paymentlink.com.sg
to report damaged, lost or stolen card.
The NLB hotline is 6-332 3255 or email helpdesk@nlb.gov.sg
for lost or stolen cards. |
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18 |
Why is the process so troublesome? Why can't I just report
lost at 1 point?
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Currently, PA and NLB have separate computer systems and the library will need to
block your library membership while PA will need to block the PAssion Card ez-link
Membership and other applications. We seek your kind understanding in this matter. |
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19 |
I lost my old PAssion ez-link Card and I made a new one with
a new Expiry date. What is my NLB Premium Membership expiry date?
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It will be automatically updated to the new PAssion ez-link Card expiry date.
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20 |
I have a few PAssion ez-link Cards. Which expiry date will
you follow?
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We will take the expiry date of your latest card.
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21 |
I am currently a NLB Premium Plus Member. Can I enjoy this
NLB Premium Membership after the expiry of my NLB Premium Plus?
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Yes, you can. Please produce your PAssion ez-link Card after the expiry of your
NLB Premium Plus Membership and we will activate your NLB Premium Membership. |
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22 |
Can I use my PAssion ez-link Card to collect Book/AV Reservations?
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Yes, you can but staff may request for additional verification as and when necessary
(e.g. the name reflected on the PAssion Card does not match Webcirc). This is to
prevent misuse of your card (in the event that someone picks it up etc).
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23 |
Can I use my PAssion ez-link card to pay fines?
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Yes you can. You can pay at the counter, ekiosks or online at www.pl.sg. |
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24 |
I applied for NLB Premium Membership before 1 Aug? Can
I get a refund from the library?
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No, there is strictly no refunds for membership signed up before 1 Aug. |
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25 |
My barcode for PAssion ez- link Card is faded and it
can't be scanned. What can I do?
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You can apply for a replacement card at any of the Community Clubs at $7.50 per
card. Alternatively, you can use any library compliant card to continue to borrow
books while awaiting your replacement PAssion ez-link Card. |
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26 |
Can I use other forms of identification with NRIC number
to enjoy the privileges of a NLB Premium member after I register my PAssion ez-link
Card?
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Yes, you can but the identification must be a library compliant card (e.g. NRIC/Passport/Senior
or Student ez-link/SAF11B/Driver’s license/NTUC Link). |
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27 |
How do I submit my feedback?
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You may submit your feedback to either PAssion Card Hotline at 6225 5322 or email
passioncardCS@paymentlink.com.sg
The NLB hotline is 6-332 3255 or email helpdesk@nlb.gov.sg. |