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PAssion ez-link Card FAQs |
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01 |
What is the PAssion ez-link Card?
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The PAssion ez-link Card is a membership card for PA grassroots leaders and members
of the People’s Association including Grassroots Leaders, members of Community Clubs
(CC) / Water-Ventures. The PAssion
ez-link Card is certainly more than just another membership or discount card. It
serves the unique purpose of connecting you with your community by offering you
a host of exciting and wholesome activities. For more information, please visit
www.passioncard.com.sg |
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02 |
What are the benefits of the
PAssion ez-link Card?
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Members will get to enjoy great discounts on courses and activities available at
all Community Clubs and other PA outlets such as Water-Venture and Outward Bound
Singapore. Members can also enjoy exclusive discounts at more than 900 PAssion Merchant
outlets. With the PAssion ez-link Card, the benefits do not stop here. Members can
also earn EzRewards Points for transit and retail payments which can translate to
discounts at selected merchant outlets.
In summary, the PAssion ez-link Card allows members to enjoy the following benefits:
- Enjoy further 2% off Member’s Rates if Members pay by the PAssion ez-link Card for
CC courses/activities;
- Enjoy Member’s Rates and privileges at all the CCs and other PA outlets;
- Enjoy discounts at other PA outlets like PA Water-Venture outlets, Outward Bound
Singapore, The WEARHouse (PA’s costumes rental service), PA concerts, Chingay Parade
Singapore as well as some other activities and facilities under PA;
- Earn EzRewards Points with both transit and non-transit merchants;
- Enjoy discounts/privileges at over 900 PAssion Merchant outlets recruited by PA;
- Enjoy attractive benefits and privileges at SMRT Xchanges’ participating tenants’
outlet; and
- From April 2010, Members can earn loyalty points at participating retail banners
under Dairy Farm Singapore (DFS) such as Cold Storage, Market Place and Shop N Save
supermarkets; Giant hypermarkets and Guardian Health & Beauty stores, when they
use this card at DFS’ stores and redeem the points for products through a host of
exclusive promotions which may include price discounting on a basket of items.
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03 |
What are the new features of the PAssion ez-link Card?
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The first new feature would be the easy contactless payment function of the card
which enables the payment for:
- CC and Water-Venture courses (enjoy further 2% off Member’s Rates if payment is
via the PAssion ez-link Card);
- Transit services (eg. MRT, Taxi and Bus);
- Motoring charges (eg. ERP charges, only for 2nd Generation IU);
- Retail and services payment (eg. 7-Eleven, Jollibean, NLB etc);
- Earn EzRewards Points when payment is made using the PAssion ez-link Card with both
transit and non-transit merchants. The accumulated EzRewards Points can then qualify
the Members for discounts and promotions at participating EzRewards Merchant outlets;
and
Earn loyalty points at participating retail banners under Dairy Farm Singapore (DFS)
when payment is made using the PAssion ez-link Card (from April 2010). |
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04 |
How much is the PAssion ez-link Card membership?
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During our first two years of implementation of this new card, the 5-year PAssion
ez-link Card membership fees are:
- $12.00 for a Principal Card (for those between 18 to <60 years old) (usual price:
$15.00)
- $10.00 for a Principal Card (applicable to customers of ages <18 years, and ≥60
years old)
(usual price: $12.00)
- $10.00 for a Supplementary Card (applicable to spouse of Principal Card member)
(usual price: $12.00)
The above fees are membership fees only and do not include any ez-link stored value.
The PAssion ez-link Card is an adult ez-link card and cannot be used for concessionary
fares for public transport by Senior Citizen, NS men, Students and Children.
** To encourage more families to participate in CC courses and activities, PA has
two schemes to encourage participation:
a) Spouse of the principal card member can sign up as supplementary card member.
Instead of paying $12, they will pay only $10, that is, enjoy a $2 off the membership
fees;
b) Children below 18 can tag as Supplementary Members to their parent’s Principal
Card at no additional cost. However, these children will have no cards issued to
them. The Supplementary Card Members will still be able to enjoy the discounts
and privileges at all CCs/PA Outlets. |
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05 |
Who is eligible to apply?
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There is no age limit for this card application, all are welcome. Please note that
the PAssion ez-link Card is issued with the Adult ez-link Card irregardless of whether
you are a child or Senior. |
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06 |
Where can I apply?
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You can apply for the PAssion ez-link Card at the following:
- All Community Clubs (CCs)
- Offsite Road Shows (which occur periodically)
- Online registration at: http://one.pa.gov.sg/
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07 |
Who is entitled to apply for Supplementary Cards and
how much does it cost?
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For PAssion Supplementary Card, only the spouse(s) of the Principal PAssion ez-link
Card Member gets to apply for the Supplementary Card at a discounted membership
fee of $10.The spouse will be able to enjoy the full benefits of PAssion ez-link
Card programme, including getting discounts for CC courses/activities and rental
of facilities. However, please note that the validity of the Supplementary Card
is the same as the Principal (i.e. if Principal has 2 years left of membership term,
spouse will also get 2 years only).
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08 |
Are Supplementary Membership for children only? Is there
a membership fee to include
Supplementary Members?
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For Supplementary Membership (no card is issued), it is only applicable to the Principal
Card Member's children who are below 18 yrs old and they can be registered with
the Principal Card Member at no cost. However, the child will not get his/her own
PAssion ez-link Card but he/she will share the use of the Principal PAssion ez-link
Card. The child is still entitled to discounts for courses/activities at CCs/PA
outlets.
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09 |
Is there a limit as to how many children can be added
as Supplementary members?
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No, there is no limit as to how many children can be tagged to the Principal Card
Member. However, these must be his/her own children and they must be below 18 years
old at the point of registration.
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10 |
What is the difference between the PAssion ez-link Card
and CC membership?
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All PAssion ez-link Card holders are CC members but CC members who signed up before
Dec 2004 may not be PAssion ez-link Card holders. If you are a CC member without
a PAssion ez-link Card, our CC staff will advise you on the conversion process.
PAssion ez-link Card membership and its privileges applies to all CCs, whereas CC
membership applies only to a particular CC and benefits are restricted to that CC
only. |
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11 |
What is the difference between PAssion ez-link Card and
PAssion ez-link Card & Water Venture
Bundled Membership?
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PAssion ez-link Card membership is $12 for a 5-year membership for those between
age between 18 and less than 60 years old and $10 for a 5-year membership for those
below 18 or 60 years and above. A 5% discount for water sports is extended to PAssion
ez-link Card members.
PAssion ez-link Card & Water Venture Bundled Membership is $30 on top of the
PAssion ez-link Card membership fee. These bundled memberships will enjoy greater
discounts (up to 20% off) for water sports at PA Water Venture outlets. |
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12 |
Can I sign up for the PAssion ez-link Card online? |
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You can sign up by clicking on the link below:
http://www.passioncard.com.sg/signup.aspx
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13 |
If I apply for the PAssion ez-link Card online, when
can I start to enjoy the member's rate, how long do I have to wait and how do I
collect the card?
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No self-collection is needed as the card will be sent to your mailing address in
6-8 weeks' time. You may start to enjoy the member's rate at PA outlets once online
payment for the application of PAssion ez-link Card is successful. |
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14 |
What should I do if I do not receive my PAssion ez-link
Card after 8 weeks from application?
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The Card should reach Members by post within 6-8 weeks. However, if you do not receive
your PAssion ez-link Card after 8 weeks, please report to our Customer Service at
the hotline 6225-5322. If you do so within 3 months upon sign-up/renewal,
Customer Service will file a lost card report and send you a new card at no replacement
cost. After 3 months, a new card will be re-issued, incurring the Member a replacement
fee of $7.50 (inclusive of GST) |
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15 |
While waiting for the PAssion ez-link Card to arrive, how am I going to earn
EzRewards Points at places that require my card or that require me to flash my card
for promotion / entry?
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Please note that you need to wait till you receive the physical PAssion ez-link
Card in order to enjoy the above benefits for EzRewards Points accumulation at participating
Merchant outlets or enjoy discounts at Merchant outlets which need you to produce
the card.
However, for online transaction at
www.one.pa.gov.sg you will enjoy Member’s Rate (Best discounts) when you
transact for PA courses/activities as system recognises you as Member upon successful
application.
In addition, at PA outlets, you can enjoy standard discounts when you sign for PA
courses/activities at CC or PA Outlets.
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16 |
Can I enjoy the further 2% off Member’s Rate for CC courses/activities while
waiting for the PAssion ez-link Card to arrive?
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While waiting for the new PAssion ez-link Card to arrive, you can enjoy the further
2% off Member’s Rate for CC courses/activities if you do an online transaction for
PA courses/activities as system recognises you as Member upon successful application.
However if you choose to sign up the courses/activities at the CC or PA Outlet,
you will only get to enjoy the Standard Member’s discount until you receive
thephysical PAssion ez-link Card and payment is made via the card. |
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17 |
Are memberships transferable?
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No. Transferring of membership is not allowed. |
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18 |
What is the cost for card replacement?
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You will be charged a fee of $7.50 (inclusive of GST) or such other sum as may be
determined by PA from time to time for a replacement card in the event that you
lost or damage your card.
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19 |
How do I know what discounts and privileges, merchants
are offering?
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PAssion Card members can check the latest promotions/offers from participating merchants
at:
- PAssion Card website at www.passioncard.com.sg
- CC Notice Board
- Email Blast and SMS
(Members are encouraged to furnish their email addresses and handphone numbers in
their application);
- Quarterly PAssion Card Newsletters or
- Pick up a PAssion Card Privileges Brochure from any CCs
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20 |
Where can I use my PAssion ez-link Card to earn TapForMore
points?
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You can start to earn TapForMore points when you shop at any store of Cold Storage
Supermarket, Market Place Supermarket, Shop N Save Supermarket, Giant Hypermarket
and Guardian Health and Beauty Stores under the Dairy Farm Group in Singapore only.
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21 |
Can I still earn TapForMore points if I fail to present my PAssion
ez-link Card?
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No. The verification mechanism requires you to tap your PAssion ez-link Card on
the reader to activate your account for earning of TapForMore points. Hence, please
remember to bring your PAssion ez-link Card every time you shop at our participating
banners.
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22 |
Can I use my existing PAssion Card to earn
TapForMore
points?
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The TapForMore Rewards Programme is designated for all PAssion ez-link Card Members
only. To enjoy the privilege of earning TapForMore points whenever you shop at the
participating stores, please convert your PAssion Card to a PAssion ez-link Card
now.
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23 |
What should I do if my card is damaged, lost or stolen?
And what should I do if I need to update any changes to my contact details?
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Please call the PAssion Card Hotline at 6225 5322 or email
passioncardCS@paymentlink.com.sg to report damaged, lost or stolen card.
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24 |
Will my TapForMore points be transferred to my new replacement card?
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Yes. All your balance TapForMore points earned will be transferred to your new replacement
card. However the system requires 48 hours for the transfer of points to take effect.
Any unauthorized use of the lost/stolen card will be the sole responsibility of
the card holder.
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25 |
What should I do if I have problems with my PAssion ez-link
Card transaction?
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Please call the PAssion Card Hotline at 6225 5322 or email
passioncardCS@paymentlink.com.sg for assistance.
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26 |
How is the refund being done through ez-Recover when
I lost my PAssion ez-link Card?
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Kindly note that recovery is done on best effort basis and processing will take
up to 28 working days from date of submission of completed forms and documentation.
For refund option to transfer the recovered monies to another ez-link Card, please
proceed with the transfer of refund to the new ez-link card within 3 months, failing
which you will have no further claim to the refund monies. For enquiries, please
call PAssion Card Hotline at 6225 5322 (Mon to Fri, 9am to 6pm). |